ace365com Privacy Policy

1 Introduction and Definitions

ace365com is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information properly protected.

In this policy, "data" refers to any personal or identifiable information you provide while using our platform, or that is collected automatically. "We", "our", or "ace365com" refers to the organization that operates this website.

Purpose of This Policy

The purpose of this privacy policy is to clearly inform you of what types of data ace365com collects, why it collects them, how it uses them, and what steps are taken to protect your information. We believe transparency is the foundation of a healthy user relationship.

2 What Data We Collect

Various types of data may be collected during registration and use of the ace365com platform. The different categories of data are described in detail below:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above are accepted)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Address and national ID information (for identity verification where applicable)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, Upay, or bank account details (used to complete transactions)
• Deposit and withdrawal history
• Bonus usage records

2.3 Automatically Collected Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Site visit time and duration
• Cookie and session data
• Page views and navigation patterns

2.4 Gaming Activity Information

• Play history and betting records
• Preferred games and betting patterns
• Win and loss statistics
• Session duration

3 Purpose of Data Collection

ace365com collects and uses your data for the following purposes:

3.1 Account Management

Your personal information is essential for creating, verifying, and managing your account. This data is used to complete the identity verification (KYC) process and to ensure account security.

3.2 Processing Financial Transactions

Financial information is required to correctly process your deposit and withdrawal requests. ace365com ensures that every transaction is completed securely and on time.

3.3 Providing Customer Support

Our 24/7 Bengali live chat support team has access to your account information to help resolve your issues. This information is used solely for the purpose of providing support.

3.4 Ensuring Responsible Gaming

This data is used to monitor your gaming behavior, identify signs of problematic gambling, and intervene in a timely manner. This is part of our responsible gaming commitment.

3.5 Meeting Legal Obligations

Data required to comply with legal obligations related to anti-money laundering (AML) and counter-terrorist financing (CFT) is retained.

3.6 Platform Improvement

Anonymous statistics are used to improve the user experience, analyze platform performance, and resolve technical issues.

4 Data Sharing and Third Parties

ace365com does not sell or rent your personal information to third parties. However, data may be shared in the following limited circumstances:

4.1 Payment Processors

The necessary information is shared with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This data sharing is essential for transaction security.

4.2 Legal Authorities

Data may be provided to comply with legal obligations in response to court orders, legitimate government requests, or valid demands from law enforcement agencies.

4.3 Technology Service Providers

Companies providing server hosting, cybersecurity, and analytics services have limited access to technical data. These companies operate under strict confidentiality agreements.

5 Data Security Measures

ace365com has adopted industry-standard technical and procedural measures to protect your data. Our security framework is as follows:

5.1 Encryption Technology

All data transmissions are secured through SSL (Secure Socket Layer) encryption. Every piece of data exchanged between your browser and our servers is encrypted, so no third party can read it.

5.2 Server Security

Our data servers are protected by firewalls, intrusion detection systems, and regular security audits. Only authorized personnel are granted limited access to data when necessary.

5.3 Password Protection

Your password is never stored in plain readable form. Passwords are encrypted using industry-standard hashing algorithms.

5.4 Access Control

Two-Factor Authentication protects your account from unauthorized access. If a suspicious login attempt is detected, an alert is automatically triggered.

6 Cookie Policy

The ace365com website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the site. They ensure session management and security.
• Functional Cookies: Used to remember your preferences and settings (such as language and theme).
• Analytics Cookies: Monitor site usage and help us improve our services.

6.2 Cookie Control

You can disable cookies from your browser settings. However, this may limit some site functionality. Disabling essential cookies may cause issues with login and transactions.

7 Data Retention Period

ace365com retains data in line with legal requirements and business purposes. Details of the retention periods are outlined below:

7.1 Active Accounts

All data is retained for as long as your account remains active. An active account means regular logins or any completed transactions.

7.2 Inactive Accounts

If an account has been inactive for 5 years, data may be deleted or anonymized in accordance with applicable legal obligations.

7.3 Financial Transaction Records

Financial regulations require that transaction records be retained for a minimum of 5 years. These records are kept for a specified period even after an account is closed.

7.4 After Account Closure

Upon a request to close an account, data not subject to legal obligations will be deleted within a reasonable time. However, data required for legal purposes or dispute resolution may be retained.

8 Your Rights

Every user registered on the ace365com platform has the following rights regarding their own data:

8.1 Right of Access

You may request at any time to find out what data we hold about you. We will provide you with the complete information within 30 days of receiving your request.

8.2 Right to Rectification

If any of your data is incorrect or incomplete, you may request that it be corrected. If there are errors in your name, contact details, or other information, please contact us immediately.

8.3 Right to Erasure

You may request the deletion of data that is not subject to legal obligations. However, this right may be limited for active accounts or while a dispute is ongoing.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted. However, this applies only where the processing of data is not legally required.

8.5 Right to Data Portability

You may request your personal data in a structured, machine-readable format.

9 Protection of Minors

ace365com strictly provides services only to those aged 21 and above. We do not collect data from minors and are committed to preventing them from using the site.

Age verification is mandatory during registration. If someone registers by providing a false age and this is later proven, their account will be immediately closed and the relevant data deleted.

If parents believe their minor child is using this platform, please contact [email protected] immediately.

10 Third-Party Links

The ace365com website may sometimes reference third-party services. These external services have their own privacy policies and ace365com is not responsible for them.

Payment processors such as bKash, Nagad, Rocket, and Upay have their own privacy policies. It is recommended that you read their respective policies before using these services.

11 Changes to the Policy

ace365com may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• By requesting acknowledgment at login

The revised policy will take effect from the date it is published. Continued use of the platform after the changes will be considered as your agreement to the revised policy.

If you need to compare with a previous version, please contact us via our live chat support.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will process your request as soon as possible.