ace365com Terms and Conditions

1. General Terms and Conditions

Welcome to the online gaming and betting services provided by ace365com ("we", "platform"). These terms and conditions ("Terms") apply to the use of the ace365com platform and all of its services.

By accessing the ace365com website, creating an account or using any service, you agree to be bound by all provisions of these Terms. If you do not agree with these Terms, please refrain from using this platform.

These Terms have been written in English and are specifically prepared for users in Bangladesh. In the event of any uncertainty, the English version shall be considered final.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account and use services on the ace365com platform, you must be 21 years of age or older. Participation in gaming by minors is strictly prohibited. If age verification is required, we may request relevant documents.

2.2 Single Account Policy

Each individual may open only one account on ace365com. Operating multiple accounts under the same person's name, from the same device or IP address is prohibited and will be treated as fraud.

2.3 Registration Information

At the time of account registration, you must provide accurate, complete and up-to-date information. If any of the information provided changes, you are responsible for updating it yourself. Providing false information will result in account cancellation and all funds may be forfeited.

2.4 Verification

ace365com may at any time request identity documents or other records for account verification. The withdrawal process may be put on hold until the verification process is complete.

3. Account Security and Responsibility

You are fully responsible for the security of your ace365com account. Keep your login credentials (username and password) confidential and do not share them with any third party.

• Report any unauthorized access or suspicious activity on your account to our support team immediately.
• Using another person's account or allowing someone else to use your account is strictly prohibited.
• After logging in from a public computer or device, make sure to fully log out of your account.
• ace365com will never ask for your password via email or message — any such request may be a phishing attempt.

ace365com will not be responsible for any loss resulting from a breach of account security, unless it is proven that the loss occurred due to our direct negligence.

4. Deposits, Withdrawals and Payment Policy

4.1 Deposits

The minimum deposit amount on ace365com is ৳500 (five hundred taka), which applies to all payment methods. Accepted deposit methods are as follows:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Deposited funds will be added to your ace365com account automatically. If there is any issue with deposit processing, please contact our 24/7 support team.

4.2 Withdrawals

The minimum withdrawal amount on ace365com is ৳800 (eight hundred taka). Approved withdrawals are generally processed within 1 hour.

4.3 Payment Verification

If any withdrawal request requires investigation or verification, ace365com may place that request on hold for a defined period. During this time we may request necessary documents.

4.4 Currency

All transactions on ace365com are conducted in Bangladeshi Taka (BDT / ৳). For transactions in foreign currency, the applicable conversion rate will be applied automatically.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

ace365com offers new members a 100% bonus on their first deposit, up to a maximum of ৳5,000. To receive this bonus, a wagering requirement of 15 times the bonus amount must be met.

• Example: Deposit ৳1,000 → receive ৳1,000 bonus → total balance ৳2,000
• Example: Deposit ৳12,000 → maximum ৳5,000 bonus → total ৳17,000

5.2 General Bonus Terms

The following general terms apply to all bonuses and promotional offers:

• A bonus applies to one account only.
• Bonus amounts cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met.
• ace365com reserves the right to withdraw, modify or cancel any bonus.
• Each promotional offer may have its own detailed terms and conditions.
• If evidence of bonus abuse is found, the relevant bonus and winnings will be forfeited.

5.3 Cashback Offers

Members under the ace365com VIP program receive weekly cashback. Bronze level members receive up to 0.5%, Silver level members receive up to 1.0%, and Gold level members receive up to 1.5% weekly cashback. The conditions for VIP level upgrades are determined by ace365com.

6. Gaming Rules and Fair Play

ace365com believes in fair play and uses a Random Number Generator (RNG) in all games, which ensures that the outcome of every game is completely random and not predetermined.

6.1 Betting Limits

Each game has set minimum and maximum betting limits, which are clearly displayed in the game interface. Separate limits may apply when placing bets from a bonus balance.

6.2 Technical Errors

If the outcome of any game is uncertain or incomplete due to technical issues, server errors or communication disruptions, ace365com reserves the right to cancel that game/bet and refund the bet amount. No winnings will be considered valid in the event of a technical error.

6.3 Game Providers

ace365com works with various reputable game providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi and many more. The rules for each individual game can be found in the game window.

7. Prohibited Activities

The following activities are strictly prohibited on the ace365com platform:

• Fraud, deception or manipulation of any kind
• Bonus abuse, bonus arbitrage or collusion
• Operating multiple accounts
• Playing games using automated bots or software
• Money laundering or transactions involving illegal funds
• Unauthorized modification of platform software or hacking attempts
• Harassment, intimidation or harmful behavior toward other users
• Exploiting game vulnerabilities or bugs for gain

8. Account Suspension and Closure

8.1 Closure by ace365com

ace365com may suspend or permanently close your account for investigation in the following circumstances:

• Violation of these Terms
• Suspicion of fraud or deception
• Failure to provide verification information
• Suspicion of financial crime or money laundering
• Court order or legal obligation

8.2 Self-Initiated Account Closure

If you wish to close your account yourself, please contact our live chat support or email us at [email protected]. You may also contact us for self-exclusion.

9. Responsible Gaming

ace365com places the highest priority on responsible gaming. We want every member to enjoy gaming as entertainment — not as a financial burden or dependency.

• ace365com provides services only to those aged 21 and above.
• You may apply for temporary or permanent self-exclusion.
• Contact the support team to set deposit limits.
• If you find it difficult to control your gaming, please seek professional help.

For more details on responsible gaming, please read our Responsible Gaming page.

10. Privacy and Data Protection

ace365com uses SSL encryption technology to keep your personal information and financial transactions secure. Your information is never sold to third parties.

For details on how we collect, use and protect your information, please read our Privacy Policy.

• Registration information: used for identity verification and account management.
• Transaction information: retained for financial security and reporting purposes.
• Usage data: used for platform improvement and enhancing the user experience.

11. Intellectual Property

All content on the ace365com platform — logos, designs, graphics, text, software and other materials — is the intellectual property of ace365com. No part of this content may be reproduced, distributed, modified or used for commercial purposes without written permission.

Trademarks and content belonging to third-party game providers are the property of the respective companies and are governed by their own terms and conditions.

12. Limitation of Liability

ace365com will not be responsible for the following:

• Game disruptions caused by internet connection issues
• Losses caused by problems with your device or software
• Failures of third-party services (payment gateways, etc.)
• Losses resulting from sharing account information with others
• Gaming experience being disrupted due to unexpected technical errors

ace365com reserves the right to temporarily suspend or modify any service. We will provide timely notice of any significant service changes.

13. Changes to Terms

ace365com reserves the right to change, update, or revise these terms and conditions at any time. In the event of changes:

• The updated terms will be published on this page and the "Last Updated" date will be changed.
• For significant changes, members will be notified via email or a notice on the platform.
• Continuing to use ace365com after changes have been made will be understood as your acceptance of the new terms.
• If you do not agree to the new terms, you have the right to close your account.

You are advised to always read the latest terms, especially before making any major transaction or claiming a bonus.

14. Contact

If you have any questions or feedback regarding these terms and conditions, please contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

Our support team is always ready to answer any of your questions.